Once you have uploaded the above files, they will be reviewed and you may be asked to perform additional troubleshooting steps. Select the open folder icon to open your file browser to the location the file has been saved.Īttach the file named GlobalPretectLogs.zip to your ticket. This will pop up a Windows that gathers several log files and zips them into one file. Select 'Troubleshooting' in the top tab and click the 'Collect Logs' button. In the window that appears, click on the upper right hamburger menu icon, and select settings. With the GlobalVPN client connected, click on the GlobalProtect icon in the taskbar. Repeat the Speedtest steps above and attach a screenshot or the downloaded file to your ticket, this time naming OnVPN so it is clear that the results were gathered while connected to the VPN. Open the GlobalProtect VPN client, and click "Connect" and wait until the connection shows as "Connected" Perform a speed test while connected to the VPN service Please label or name the files OffVPN so it is clear that these are results while not connected to the VPN. 114, 116 Solo traveler, 97, 107 Speed limits, 28, 42 Speedtest by Ookla. When complete, take a screenshot or download the results of the test and attach them to your ticket. 86, 219 Internet access, 135, 17679, 18288, 19091, 208 jobs, 166, 173. The service evaluates the data speed and latency. If you mean that Ookla, for some reason, is showing a different IP address than your WAN IP, your browser, or your OS may be configured to use a proxy, or maybe. It was made by Ookla in 2006, based in Seattle, Washington, USA. Once the page loads, it will begin testing the download, upload, and latency of your internet connection. and its app version Speedtest by Ookla is a service that gives users a free analysis of various internet access performance metrics, like your connection data rate, latency, and download speed. While disconnected from the GlobalProtect VPN service, open your preferred browser and navigate to Perform a speed test without being connected to the VPN service Perform a speed test while connected to the VPN service.Perform a speed test without being connected to the VPN service.In order to investigate this issue, please perform the following troubleshooting steps, as well as ensuring that there is a separate ticket created for each individual experiencing connection difficulties and that the affected network ID is included in the ticket. We are happy to assist you with the GlobalProtect VPN service.
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